Warranty & Returns

TERM AND CONDITIONS


Shipping Address

  • We’ll ONLY ship the item to your PayPal Confirmed Address, so please make sure your shipping address is correct before you buy item.
  • Buyer need ship to other address (not PayPal confirmed address) should contact us before buy item.
  • We have no responsibility for shipping address provided wrongly.

Delivery Time

Below is the approximate delivery time to different  (just estimated, not guaranteed):

  • 2-5 working days to buyer in USA

About Feedback

  • When you receive the item and are satisfied with the product, please leave us positive review on the product page. We appreciate the feed back.
  • If, for any reason you are not satisfied with your purchase, please contact us at (sales@phonepartsrus.com) and we will do our best to resolve it. Please don’t leave neutral or negative feedback without any communication with us.

Shipping Time

  • We try our best to ship out same day for payment cleared before 4.00 PM (Eastern Time) , otherwise we will ship on next working days.
  • Order placed on weekend or holiday will be shipped on Monday or next working day
  • We use USPS First Class Mail (with tracking). Large orders will be ship with UPS or Fedex  automatically without any extra shipping cost.

Warranty and Return Policy

WARRANTY POLICY

Thank you for your Business .  PhonePartsRUs.com products are warranted to be free from defects with lifetime warranty from the date of purchase, unless stated on the product description or label.

ALL WARRANTY WILL BE VOIDED FOR THE FOLLOWING REASONS

  • Physical damage (e.g. cracked glass, water damage, damaged LCD, torn ribbons, damaged screw holes and damages due to improper installation or removal, etc)
  • Tampered or missing warranty seal
  • Lifetime Warranty On Iphone Parts

Note: In the event that parts are defective, PhonePartsRUs.com will issue a replacement or a credit to customer’s account with current item’s selling price.

Order Discrepancies 
For any discrepancies and/or shipping damage, customers must notify PhonePartsRUs.com within two (2) days from the date received, so that we may investigate and resolve the situation accordingly. For delivery and customer pick-up, customers must inspect and verify all goods prior to accepting the order, PhonePartsRUs.com is not liable for any discrepancies or damages after the order has been signed and received.

RETURN POLICY

Within 30 Days
All merchandise, unless otherwise indicated, may be returned within thirty (30) days of the original purchase date for a full refund less shipping cost plus 15% restocking fee. Item(s) must be in original package and condition.

After 30 Days
No refund will be given after 30 days of the original purchase date.

Return Procedures (for both Defective and Non‐Defective parts)

  • Please package the RMA items properly to avoid damages during shipping. PhonePartsRUs.com is not responsible for lost or damaged items due to shipping.
  • All RMA items must be shipped back to PhonePartsRUs.com. We recommend using shipping methods with a tracking number. PhonePartsRUs.com does not cover any return shipping fees.
  • It is the customer’s responsibility to send back the RMA items to PhonePartsRUs.com in a timely manner.
  • All received RMA items will be processed within seven (7) business days.
  • You must fill out the RMA Worksheet and tape the defective reason for each item with the RMA Checklist
  • The RMA Worksheet can be downloaded here: Download
  • RMA items received without the RMA Worksheet and taped RMA Checklist indicating the defective reason will be delayed beyond the seven (7) business days
  • Once our RMA department has approved the RMA item(s), we will issue a store credit within one (1) business day
  • Once the RMA Department issue the RMA report to customer, the customer has seven (7) calendar days to respond to the report.  If we do not receive a response from the customer, we will credit your account accordingly and destroy all non credited RMA

Policy Abuse
Unfortunately, some customers abuse our warranty & return policy. Continued abuse of our warranty & return policy will result in stricter policies applied in the future.

Policy Changes
These policies are subject to change at any time and without notice.


MUST READ!!! Acknowledgement of the following DISCLAIMER is required before making a purchase: Phone Parts R Us Corp. and its products are by no means affiliated with Samsung , Apple,Htc,Lg,Motorola ,Verizon, AT&T, Tmobile, Sprint or any of their subsidiaries. Our parts are NOT refurbished, offered or authorized by any of the above companies or their manufactures. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the listing or the information, products, services, or related graphics contained on the listing for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We will not be held responsible for any misuse or misrepresentations of our products conducted by buyers.

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